Shipping Information

1. Important Information

This page provides general shipping information. For specific delivery times, costs, and tracking details, please refer to the retailer's shipping policy where you purchased your XtendView product.

2. UK Delivery

2.1 Typical UK Delivery Times

• Standard Delivery: 3-5 working days
• Express Delivery: 1-2 working days (where available)
• Next Day Delivery: Order before cut-off time (retailer-specific)

Delivery times may vary depending on your location, stock availability, and the retailer's processing time.

3. Retailer Shipping Policies

4. International Shipping

While XtendView is primarily targeted at UK customers, some of our retail partners may offer international shipping.

• International shipping availability varies by retailer
• Additional customs fees and import duties may apply
• Delivery times typically 7-14 business days for international orders
• Check with the retailer for specific international shipping options and costs

Note: Customs charges, VAT, and import duties are the responsibility of the recipient and are not included in the product price or shipping cost.

5. Order Tracking

Once your order has been dispatched, you'll receive:

• Dispatch Confirmation: Email notification when your order ships
• Tracking Number: Unique reference to track your parcel
• Estimated Delivery Date: Expected delivery timeframe
• Courier Information: Details of the delivery service being used

You can track your order through the retailer's website or the courier's tracking portal using your tracking number.

6. Delivery Issues

6.1 Delayed Delivery

If your order hasn't arrived within the estimated delivery timeframe:

1. Check the tracking information for updates
2. Contact the courier directly if tracking shows delivery issues
3. Contact the retailer's customer service for assistance
4. If unresolved, contact us and we'll help

6.2 Damaged or Lost Parcels

If your parcel arrives damaged or goes missing in transit:

• Take photos of any damaged packaging or products
• Contact the retailer immediately to report the issue
• The retailer will arrange a replacement or refund
• Keep all packaging until the issue is resolved

6.3 Failed Delivery Attempts

If the courier is unable to deliver:

• You'll receive a card with collection/redelivery instructions
• Follow the courier's process to arrange redelivery
• Parcels are usually held for 7-14 days at the local depot
• Contact the retailer if you're unable to collect within the timeframe

7. Packaging

XtendView products are carefully packaged to ensure they arrive in perfect condition:

• Protective Packaging: Secure boxes with internal cushioning
• Product Box: Original XtendView retail packaging included
• Accessories: All cables, stands, and documentation included
• Warranty Card: 2-year warranty information enclosed

We recommend keeping all packaging materials until you've tested your product and are satisfied with your purchase.

8. Business Address Deliveries

When ordering for delivery to a business address:

• Include company name in the delivery address
• Specify any building entrance requirements
• Provide a contact number for the delivery driver
• Note business hours if signature is required

9. Contact Us

For shipping enquiries or delivery assistance:

For order-specific queries (tracking, delivery status), please contact the retailer where you placed your order first.