Refund & Returns Policy

1. Important Notice

This policy provides general guidance on returns and refunds. For specific return procedures, timeframes, and conditions, please refer to the retailer's return policy where you purchased your XtendView product.

2. Retailer Return Policies

Each retailer has their own return policy and process. Please contact them directly for assistance:

3. Your UK Consumer Rights

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, UK consumers have statutory rights:

3.1 14-Day Cooling-Off Period

If you purchased online, you have the right to cancel your order within 14 days of receiving the product, for any reason, and receive a full refund. You must inform the retailer of your decision to cancel.

3.2 Faulty Products

You're entitled to a repair, replacement, or refund if the product:

• Is faulty or doesn't match the description
• Develops a fault within 6 months (fault assumed to have existed at time of purchase)
• Doesn't last a reasonable length of time (up to 6 years in England/Wales, 5 in Scotland)

3.3 Time Limits for Returns

• Within 30 days: Right to reject and receive full refund
• After 30 days: Retailer can offer repair or replacement first
• Up to 6 years: Protection against faults (England/Wales) or 5 years (Scotland)

4. Return Conditions

Generally, to be eligible for a return and refund, the product must be:

• In original, unused condition (for cooling-off period returns)
• In its original packaging with all accessories and documentation
• Returned within the retailer's specified timeframe
• Accompanied by proof of purchase (order number, receipt, invoice)

Note: Some retailers may charge a restocking fee or deduct return shipping costs from your refund. Please check the retailer's specific policy.

5. Non-Returnable Conditions

Products may not be eligible for return if:

• The product has been damaged due to misuse or accident
• The serial number or warranty seal has been removed or tampered with
• The product has been modified or altered in any way
• The return period has expired

6. Warranty Information

XtendView products come with a 2-year manufacturer's warranty covering manufacturing defects and workmanship issues.

For warranty claims or support, please contact us directly with:

• Proof of purchase (order number, receipt)
• Description of the issue
• Product serial number (if applicable)
• Photos or videos demonstrating the fault

7. Refund Processing

Refunds are processed by the retailer where you made your purchase:

• Refunds typically processed within 14 days of the retailer receiving the return
• Refund issued to original payment method
• Delivery charges may not be refundable (unless product was faulty)
• You may be responsible for return shipping costs (unless product was faulty)

8. How to Initiate a Return

1. Contact the retailer where you purchased the product:
   • Through their website's returns portal
   • By contacting their customer service
   • Following their specific return process
2. Provide required information: Order number, reason for return, product condition
3. Follow return instructions: Package the product securely with all original contents
4. Ship the return: Use the retailer's provided return label or shipping method

9. Contact Us

If you have questions about returns, warranty claims, or need assistance:

10. Dispute Resolution

If you're unable to resolve a return or refund issue with the retailer:

• Contact InfiniCore Solutions Limited for assistance
• Contact Citizens Advice Consumer Service: 0808 223 1133
• Use the UK Alternative Dispute Resolution (ADR) service
• File a complaint with your local Trading Standards office